Modifying a logout reason code name in the Web Client

최근 업데이트 : Sep 16, 2024 |

About this task

The logout reason code number is read only and cannot be changed. You can change the name associated with the reason code and its description.

Procedure

  1. Navigate to Administration > Dictionary > Logout Reason Codes.
  2. In the Current ACD list, select the active ACD for which you want to administer logout reason codes.

    CMS Supervisor displays the logout reason codes administered for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the Logout Reason Code Name field, update the name for the reason code.
  5. Optional Revise the information in the Description field.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  6. Click OK to save your changes.