The name of the backup device containing the data. Select the device to use for the migration.

When you select this option, the following data is migrated:

• Report GEM files (historical)

• Report GEM files (real-time)

• Shortcut settings for CMS

• CMS users

• Timetable settings

• Database items

• Feature access settings, timetables, schedules, and associated tasks from the User Permissions subsystem

• Historical and real-time custom reports

• Menu and interface settings for the CMS terminal interface

• Printer parameters for the CMS printer

When you select this option, the following data is migrated:

• ACD profiles - VDN profiles

• Agent trace - agents being traced, trace data

• Agents - shifts, groups

• Dictionary - synonyms

• Exceptions - agent admin, link data, malicious call trace, split admin, splits, split profile, trunk group admin, VDN admin, vector admin

• User permissions - ACD access, split/skill access, trunk groups access, VDN access, vector access

• Forecast - current day report, current day configuration, call handling profiles, costs profiles, data storage allocation, special day admin, manager status, trunk group profiles

When you select this option, the following data is migrated:

• Exceptions - agent data, split access, trunk groups, trunk group access, VDN data, vector data

• Historical reports - agent activity, agent login/logout, daily agent data, daily call work codes data, daily splits data, daily trunk groups data, daily trunk groups data, daily trunks data, daily VDN data, daily vector data, intrahour agent data, intrahour agent login-logout data, intrahour call work code data, intrahour split data, intrahour trunk group data, intrahour trunk data, intrahour VDN data, intrahour vector data, monthly agent data, monthly call work code data, monthly split data, monthly trunk group data, monthly trunk data, monthly VDN data, monthly vector data, weekly agent data, weekly call work code data, weekly split data, weekly trunk group data, weekly trunk data, weekly VDN data, weekly vector data

• Forecast - daily split data, daily trunk group data, special day split data, interval split data, interval trunk group data

Migration data is recorded until this date. The migration process does not migrate data collected after the date specified.

Migration data is recorded until the time specified. Data is not collected after the specified stop date and time. The default stop time is 11:59 PM.

Data is migrated for each ACD. For example, data for ACD1 on the backup device is used for ACD1 on the new CMS.

You must specify the ACD you want to migrate from and the ACD you want to migrate to.

For example, to migrate data from ACD1 on the backup device to ACD4 on the new CMS, enter 1 in the from field and 4 in the to field.