Modifying an announcement name in the Web Client

최근 업데이트 : Nov 03, 2024 |

About this task

You can modify the name and description for an announcement. The extension number for the announcement is read only.

Procedure

  1. Navigate to Administration > Dictionary > Announcements.
  2. In the Current ACD list, select the active ACD for which you want to administer announcement names.

    CMS Supervisor displays the announcement names administered for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the Announcement Name field, update the formula of the calculation.
  5. Optional Revise the information in the Description field.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  6. Click OK to save your changes.