Modifying a split/skill call profile in the Web Client

최근 업데이트 : Oct 29, 2024 |

Procedure

  1. Navigate to Administration > Call Center Administration > Split/Skill Call Profile Setup.
  2. In the Current ACD list, select the active ACD for which you want to administer split/skill call profiles.

    CMS Supervisor displays the split/skill call profiles administered for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the Acceptable service level field, update the speed of answer objective for the profile.

    Acceptable service level represents the maximum number of seconds it should take for a call to be answered.

  5. In the Service Level Increments (seconds) fields, enter a progressively greater number of seconds in each to field.
  6. Click OK to save your changes.