Viewing ACD status using the PC Client

최근 업데이트 : May 07, 2020 |

Procedure

  1. From the Controller window, navigate to Tools > Maintenance.

    CMS Supervisor displays the Maintenance window.

  2. Click the Operations tab.
  3. Highlight ACD Status in the Operations list.
  4. Click OK.

    Supervisor displays the ACD Status window.

    For information about the fields in the ACD Status window, see ACD status field descriptions.

  5. Perform one of the following steps to enter information in the ACDs field:

    • Enter the name or number of the ACD directly into the field.

    • Use the history list to select an ACD.

    • Use the Browse button to select an ACD.

      Note:

      You can also select an ACD Group which will return all the members of that group.

  6. From the Actions menu, select Find one.

    Supervisor displays the ACD Status window for the selected ACD.

    If you selected an ACD Group, the first member of the group is displayed. View any other member ACDs by using the Next and Previous buttons.