Modifying agent string value descriptions in the Web Client

최근 업데이트 : Nov 03, 2024 |

Procedure

  1. Navigate to Administration > Dictionary > Agent String Values.
  2. In the Current ACD drop-down list, select the active ACD for which you want to change agent string values.

    CMS Supervisor displays the list of agent string values administered for the selected ACD.

  3. Enter a new descriptive word in the fields you want to change.

    For a description of the available agent string values, see Agent string value descriptions.

  4. Click Apply to save your changes.