Adding a location ID in the Web Client

최근 업데이트 : Sep 24, 2024 |

About this task

You can assign a name to a location ID in the Dictionary.

Procedure

  1. Navigate to Administration > Dictionary > Location IDs.
  2. In the Current ACD list, select the active ACD for which you want to administer location IDs.

    CMS Supervisor displays the location IDs administered for the selected ACD.

  3. Click Add Location ID.
  4. In the Location ID field, enter a numeric ID between 0 and 2000.
  5. In the Location Name field, enter a name to represent the location.
  6. In the Description field, enter a brief description with additional information about the location.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  7. Click OK to save your changes.