Viewing pseudo-ACDs using the PC Client

최근 업데이트 : May 03, 2020 |

Procedure

  1. From the Controller window, navigate to Tools > System Setup.

    CMS Supervisor displays the System Setup window.

  2. In the Operations list, highlight Pseudo-ACD Setup.
  3. Click OK.

    CMS Supervisor displays the Pseudo-ACD Setup window.

  4. From the menu bar, select Actions > List all.

    CMS Supervisor displays a secondary window listing all ACDs. The status bar displays the total number of pseudo-ACDs on the CMS server. Only those ACDs for which you have read permission are displayed.