Modifying an AUX reason code name in the Web Client

최근 업데이트 : Nov 18, 2024 |

About this task

You can modify the name and description for an AUX reason code. However, the number assigned to a reason code is read-only.

Procedure

  1. Navigate to Administration > Dictionary > AUX Reason Codes.
  2. In the Current ACD list, select the active ACD for which you want to manage AUX reason code names.

    CMS Supervisor displays the existing AUX reason code names for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the AUX Reason Code Name field, update the name of the reason code.
  5. Optional Revise the information in the Description field.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  6. Click OK to save your changes.