Listing all announcement names for an ACD using the PC Client

최근 업데이트 : Feb 16, 2020 |

Procedure

  1. From the Controller window, select Commands > Dictionary.

    CMS Supervisor displays the Dictionary window.

  2. In the Operations list, select Announcements.
  3. In the ACD field, enter the ACD on which the announcement resides.
  4. Click OK.

    CMS Supervisor displays the Dictionary Announcements window.

  5. From the Actions menu, select List all.