Deleting an agent group in the Web Client

최근 업데이트 : Sep 11, 2024 |

Procedure

  1. Navigate to Administration > Dictionary > Agent Groups.
  2. In the Current ACD list, select the active ACD for which you want to manage agent groups.

    CMS Supervisor displays the agent groups administered for the selected ACD.

  3. Click Delete next to the item you want to delete.

    The Confirm Delete dialog box is displayed.

  4. Click Yes to complete the change.