Removing a single split/skill profile in the Web client

최근 업데이트 : Nov 18, 2024 |

About this task

Use this procedure to remove an individual single split/skill profile.

Procedure

  1. Navigate to Administration > Call Center Administration > Split/Skill Call Profile Setup.
  2. In the Current ACD list, select the active ACD for which you want to administer split/skill call profiles.

    CMS Supervisor displays the list of split/skill call profiles administered for the selected ACD.

  3. Click Delete to remove a single split/skill profile.

    The Confirm Delete dialog box is displayed.

  4. Click OK to save your changes.