Adding a trunk group name in the Web Client

최근 업데이트 : Sep 16, 2024 |

Procedure

  1. Navigate to Administration > Dictionary > Trunk Groups.
  2. In the Current ACD list, select the active ACD for which you want to administer trunk group names.

    CMS Supervisor displays the trunk group names administered for the selected ACD.

  3. Click Add Trunk Group.
  4. In the Trunk Group Number field, enter a numeric value between 1 and 2000.
  5. In the Trunk Group Name field, enter a trunk group name.
  6. In the Description field, enter a brief description with additional information.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  7. Click OK to save your changes.