Modifying a call work code name in the Web Client

최근 업데이트 : Sep 13, 2024 |

About this task

You can modify the name of a call work code and its description. The call work code itself is read only.

Procedure

  1. Navigate to Administration > Dictionary > Call Work Code.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.

    CMS Supervisor displays the call work codes administered for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the Call Work Code Name field, update the name of the call work code.
  5. Optional Revise the information in the Description field.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  6. Click OK to save your changes.