Consider the following when working with trunk group permissions:
Ensure that the users you want to manage have been added on the User Data page.
Users do not have trunk group access by default. You must define which trunk groups each user can access and then assign Read, Write, and Exception permissions as required.
Before you can assign trunk group permissions, the user must first have permissions for the ACD on which the trunk group resides. If you assign trunk group permissions for a user ID that does not have the appropriate ACD permissions, an error is displayed.
A user ID cannot be assigned the Write permission without also having the Read permission.
When the permissions definition for a user is added or modified, the permission changes do not take effect until the user logs out and logs in again.
The wildcard characters *
and ?
are not supported.
Tenant users can only be given permissions to the trunk groups that are available for their tenants. If the tenant does not have access to a trunk group, its tenant users cannot be given permissions for that trunk group. A tenant user cannot be assigned a higher permission level than the tenant. For example, if the tenant does not have Write access, then its tenant users cannot be given Write access.
