Changing the master ACD using the PC Client

최근 업데이트 : May 05, 2020 |

Before you begin

Important:

You must turn data collection off before you change the master ACD.

Procedure

  1. From the Controller window, navigate to Tools > System Setup.

    CMS Supervisor displays the System Setup window.

  2. In the Operations list, highlight CMS State.
  3. Click OK.

    Supervisor displays the CMS State window.

  4. In the Master ACD for clock synchronization field, select the ACD that will serve as the master for the synchronization of time for CMS .
  5. After selecting the master ACD, select Actions > Modify from the menu bar.

    The selected ACD is set as the master for time synchronization and the status bar displays a Successful message.