The Integrated Voice and Video Response (IVVR) is an extension to the voice support capabilities of the Avaya Experience Portal system. It combines the standard Experience Portal audio processing with video streaming between two endpoints.
IVVR uses the 3G video enabled devices and SIP-based video phones to deliver multi-modal communication capabilities to end users. IVVR supports video streaming, in addition to static and dynamic menu creation, and audio prompting.
You can use the following VoiceXML tags when designing a video enabled application:
<media>: This tag is used to specify a new definition of non-audio media content such as video.
<seq>: This is a control tag used to queue up media files for playback in a sequential order.
<para>: This is a control tag used to queue up items to be played in parallel.
Note:
Video streaming is supported only in SIP based deployments.
The video server that supports the IVVR is available on the MPP. However, to use the IVVR feature, you must have the Video Server Connections license. This license enables or disables the support for the video server.
You can configure the IVVR feature by specifying the Video Enable option value to Yes or No while configuring the application. To enable the video server, set the license value to a non-zero number. To disable the video server, set the license value to zero.
