SNMP agents

You can configure Experience Portal to act as an SNMP agent so that a third party network management software can retrieve the Experience Portal system status.

An SNMP agent is a software module that resides on a device, or node, in an SNMP-managed network. The SNMP agent collects and stores management information and makes this information available to SNMP managers. SNMP agent communication can be:

• Solicited by an SNMP manager.

• Initiated by the SNMP agent if a significant event occurs. This type of communication is called an SNMP trap.

The commands and queries that the SNMP agent can use, along with information about the target objects that the SNMP agent can interact with using these commands and queries, is stored in a Management Information Base (MIB) that resides on the managed device.

SNMP traps

An SNMP trap is an unsolicited notification of a significant event from an SNMP agent to an SNMP manager. When an internal problem is detected, the SNMP agent immediately sends one of the traps defined in the MIB.

SNMP managers

SNMP managers collect information from SNMP agents. SNMP managers are usually used to display status information in a type of graphical user interface (GUI).

For Experience Portal, the SNMP manager can be an Avaya Services Security Gateway (SSG) or a Network Management System (NMS) station such as HP OpenView or IBM Tivoli. SNMP traps sent to the Avaya SSG contain specific information that generates Initialization and Administration System (INADS) notifications, which in turn generate customer trouble tickets.