DOCSHUB DOCSHUB
  • Library
  • Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文(简体) 中文(繁體) 日本語 한국어
Login
DOCSHUB DOCSHUB
  • Library
  • Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
  • Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文(简体) 中文(繁體) 日本語 한국어
Login

Administering Avaya Experience Portal

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
  • User management
    • Users in Avaya Experience Portal
    • Roles-based access in Avaya Experience Portal
    • User roles
    • Password administration
    • Logging in to the Experience Portal web interface
    • Changing your account password
    • Setting global login parameters
    • Unlocking a user account
    • Viewing a user account
    • Adding a user account
    • Changing a user account
    • Deleting an EPM user account
    • Using a corporate directory to specify Experience Portal users
    • Users page field descriptions
    • Add User page field descriptions
    • Change User page field descriptions
    • Login Options page field descriptions
    • OS User Settings page field descriptions
    • View OS User Settings page field descriptions
    • Keycloak settings page field descriptions
    • Roles page field descriptions
    • Add New Role page field descriptions
    • Adding a new user role
    • Changing a user role
    • Deleting a custom user role
    • Certificate-based user authentication
      • Configuring certificate-based user authentication
        • End user experience in client certificate authentication
  • System configuration
    • Licenses and ports
      • Avaya Experience Portal licenses
      • Viewing your licenses
      • Configuring the connection to the Avaya license server
      • Updating license information manually
      • Licensing page field descriptions
      • Allocations page field descriptions
      • License Server URL page field descriptions
      • Avaya Experience Portal License Settings page field descriptions
      • Viewing telephony port distribution
      • Telephony port states
      • Port Distribution page field descriptions
      • Port Distribution Report page field descriptions
      • Port Information window field descriptions
    • VoIP connections
      • H.323 connections in Experience Portal
        • Viewing existing H.323 connections
        • Adding an H.323 connection
        • Changing an H.323 connection
        • Defining maintenance stations for an H.323 connection
        • Deleting H.323 connections
        • Add H.323 Connection page field descriptions
        • Change H.323 Connection page field descriptions
        • H.323 tab on the VoIP Connections page field descriptions
      • SIP connections in Experience Portal
        • Viewing existing SIP connections
        • Adding a SIP connection
        • Changing SIP connections
        • Deleting SIP connections
        • Add SIP Connection page field descriptions
        • Change SIP Connection page field descriptions
        • SIP tab on the VoIP Connections page field descriptions
      • Comparison of features supported on H.323 and SIP
      • VoIP in Experience Portal
        • Viewing the Avaya Experience Portal VoIP settings
        • Configuring the Avaya Experience Portal VoIP settings
        • VoIP Settings page field descriptions for MPP
    • Directory details of the EPM system components
    • Determining the installation history on an Experience Portal server
    • Configuring the PostgreSQL database user accounts
    • Secure password hashing algorithm SCRAM-SHA-256 for database users
      • Changing Postgres user password hashing algorithm from MD5 to SCRAM-SHA-256
      • Manual steps to change to SCRAM-SHA-256 password hashing algorithm
      • Changing existing account passwords manually
  • Organization level access
    • Organization level access in Avaya Experience Portal
    • Organization level roles
    • Configuring organization level access in Experience Portal
      • Enabling organization level access in Experience Portal
      • Disabling organization level access in Experience Portal
    • Organizations page field descriptions
  • Zoning Topology
    • Overview
    • Failover within a zone
    • Real-time management
    • Licenses
    • Zone filters
    • Restrictions on moving resources between zones
    • Adding a zone
    • Changing the configuration of a zone
    • Deleting a zone
    • Filtering a zone
    • Viewing the details of a zone
  • Email management
    • Email overview
    • Email typical flow
    • Email processors
      • Email processor states
      • Adding an email processor
      • Changing the configuration of an email processor
      • Deleting an email processor
    • Email connections
      • Adding an email connection
      • Changing the configuration of an email connection
      • Deleting an email connection
    • Adding an email application to Experience Portal
    • Changing the settings of an email application
    • Deleting an email application
    • Configuring system parameters for email browser settings
    • Configuring system parameters for email settings
    • Multimedia Tomcat server
    • Email reporting filters
  • SMS management
    • SMS overview
    • SMS typical flow
    • SMS Processors
      • SMS processor states
      • Adding an SMS processor
      • Changing the configuration of an SMS processor
      • Deleting an SMS processor
    • Adding an SMS application to Experience Portal
    • Changing the settings of an SMS application
    • Deleting an SMS application
    • SMS Browser
      • Configuring system parameters for SMS browser settings
      • Configuring system parameters for SMS settings
    • SMS web services
    • Reporting filters for SMS
    • SMS delivery receipt flow sequence
    • SMSC success and failure responses
  • HTML management
    • HTML overview
    • HTML typical flow
    • Data collection
    • Adding an HTML application to Experience Portal
    • Changing the settings of an HTML application
    • Deleting an HTML application
    • Configuring HTML Redirector
  • Configuring System Manager Single Sign-On
    • Prerequisites for Single Sign-On
    • Configuring the EPM System Manager Settings page
      • System Manager Settings page field descriptions
    • Creating a System Manager user
    • Items created on System Manager after enabling Single Sign-on
    • Experience Portal roles and permissions assignment
    • Single Sign-on
    • Reconfiguring the single sign-on after a System Manager upgrade
    • System Manager Single Sign-On limitations
  • Server and database administration
    • EPM server administration
      • Changing EPM server settings
      • Configuring an auxiliary EPM server
      • Changing the configuration information for a EPM server
      • Reconnecting the primary and auxiliary EPM servers
      • Deleting the auxiliary EPM server
      • Stopping the vpms service
      • Associating Avaya Breeze platform with an Experience Portal system
      • Data Storage Settings page field descriptions
      • Configuring conversation repository
    • Moving the Avaya Experience Portal software
      • Move the Experience Portal software to a different server machine
      • Move the EPM software to a different server machine
      • Moving an MPP to a different dedicated server
        • Reestablishing the link between the EPM and an MPP
      • Move a single-server Experience Portal system to a different server
      • Packing MPP logs and transcriptions in a TAR file
      • Packing MPP logs and transcriptions using getmpplogs.sh
      • Restoring packed MPP log files
      • Packing EPM logs and transcriptions using getepmlogs.sh
      • Diagnostics page field descriptions
      • Port Distribution Report page field descriptions
    • Changing a server hostname or IP address
      • Hostname or IP address changes for Experience Portal servers
      • Changing the hostname or IP address on a dedicated primary EPM server
        • Reconnecting an existing MPP server with the EPM server
      • Changing the hostname or IP address on the auxiliary EPM server
      • Changing the hostname or IP address for a dedicated MPP server
      • Changing the hostname or IP address for the Experience Portal single server system
      • Installing new Identity Certificates after changing hostname and IP address
    • Local database maintenance
      • System Backup
        • System Backup Overview
        • Local database configuration
          • Database backup prerequisites
          • Setting up a Linux backup server
          • Setting up a Windows backup server
        • Backing up an Avaya Experience Portal system from System Backup menu in EPM
        • System Backup page field descriptions
        • View System Backup page field descriptions
        • Backup Server page field descriptions
        • Verify Backup Server page field descriptions
        • Backup Scheduler page field descriptions
        • User Components page field descriptions
      • Database Restore utility
        • Database Restore utility and system backup
        • Verifying the backup server mount point
        • Restoring data backed up from System Backup
      • Resetting report data positions using the local database
      • Purging report data from a local Experience Portal database
      • Masking a contact number in the local Experience Portal database
    • External database configuration
      • Shared external database configuration for multiple Experience Portal systems
      • External database requirements
      • Creating the required tables in the external database
      • Connecting the Experience Portal system to a shared external database
      • Disconnecting the Experience Portal system from a shared external database
      • Purging Experience Portal report data from an external database
      • Masking a contact number in the external Experience Portal database
      • Resetting report data positions using external databases
      • EPM Servers page field descriptions
      • EPM Settings page field descriptions
    • Adding additional disk space to the Experience Portal system
    • Syslog communication to external syslog servers
      • Configuring Primary EPM server to write to the local syslog server
      • Configuring secure syslog communication on Primary EPM server
        • Listening on UDP Port
        • Forwarding rule
        • Accessing trusted certificates
  • SNMP agents and traps
    • SNMP Agents and Traps
    • Configuring Avaya Experience Portal as an SNMP agent
    • Viewing existing SNMP traps
    • Adding an SNMP trap
    • Changing an SNMP trap
    • Disabling SNMP traps
    • Testing SNMP traps
    • Deleting SNMP traps
    • Configuring IBM Tivoli or HP OpenView with Experience Portal
    • SNMP page field descriptions
    • SNMP Agent Settings page field descriptions
    • Add SNMP Trap Configuration page field descriptions
    • Change SNMP Trap Configuration page field descriptions
    • View SNMP Device Notification Settings page field descriptions
  • Media Processing Platforms
    • Media Processing Platform server overview
      • System Manager component
      • The Web services component
      • The Session Manager component
      • The Avaya Voice Browser component
      • The CCXML Browser component
      • Speech proxy component
      • The Telephony component
    • Setting the global grace period and trace level parameters
    • Viewing all MPP servers
    • Viewing details for a specific MPP
    • Adding an MPP
    • Changing an MPP
    • MPP server capacity
    • MPP operational modes
      • Changing the operational mode of an MPP
    • MPP operational states
      • Checking the operational state for one or more MPPs
      • Changing the operational state for one or more MPPs
      • Setting the license reallocation time
    • MPP processes
    • Software Upgrade
      • Software Upgrade overview
      • Software Upgrade page field descriptions
      • Upgrading all MPP servers
      • Upgrading an MPP server
    • Starting all MPP servers
    • Starting an MPP server
    • Restarting one or more MPP servers
    • Setting the restart options for an MPP
    • Viewing MPP configuration history
    • Resetting the application cache through Experience Portal user interface
    • Resetting the application cache through web service
    • Configuring Experience Portal to use the Test operational mode
      • Using the Test operational mode
    • Reestablishing the link between the EPM and an MPP
    • Deleting MPP servers
    • MPPServiceMenu
      • Logging in to the Media Server Service Menu
      • Using the Media Server Service Menu with a proxy server
    • Moving the MPP logs to a different location
    • Add MPP Server page field descriptions
    • Restart Automatically <MPP Name> page field descriptions
    • Change MPP Server page field descriptions
    • <MPP name> Details page field descriptions
    • MPP Manager page field descriptions
    • MPP Servers page field descriptions
    • MPP Settings page field descriptions
    • Restart <MPP Name> Today page field descriptions
    • Restart Schedule for <MPP Name> page field descriptions
  • Speech applications in Avaya Experience Portal
    • Speech applications in Avaya Experience Portal
    • Multiple speech recognition vendor
    • Call flow example
    • Deploying a speech application
      • Tomcat and WebSphere speech application deployment guidelines
    • Adding a speech application to Experience Portal
    • Changing speech application settings through Avaya Experience Portal
    • Viewing speech applications added to the Experience Portal system
    • Deleting speech applications from Avaya Experience Portal
    • Speech application priority
      • Changing speech application priority
    • Specifying the default application for inbound calls
    • Accessing VoiceXML and CCXML Log tag data through Experience Portal
    • Viewing application transcription data
    • Vendor specific parameters
      • Configuring vendor specific parameters
    • Nuance call logs and ASR applications
      • Identifying Nuance call log with ASR application
    • Avaya Experience Portal with multiple Nuance Speech Server (NSS)
    • Google Speech recognition
      • Integration with Google Speech for voice applications
      • Google Speech with multiple speech recognition vendors
      • Google Speech licensing requirements
      • Configuration for Google Speech
      • Google Speech with the Acquire and Release resource
      • Limitations of Google Speech
      • Troubleshooting and recommendations for Google Speech
    • Google Dialogflow
      • Integration with Dialogflow for voice applications
      • Experience Portal interaction with Dialogflow
        • Custom payload examples
        • Dialogflow intent indicating end of conversation
        • Out of the box integration with Dialogflow for voice applications
      • Google Dialogflow with multiple speech recognition vendors
      • Google Dialogflow licensing requirements
      • Configuration for Google Dialogflow
      • Google Dialogflow credentials
      • Dialogflow with the Acquire and Release resource
      • Reporting in Google Dialogflow
      • Limitations of Google Dialogflow
      • Troubleshooting and recommendations for Google Dialogflow
    • Nuance Mix DLGaaS
      • Integration with Nuance Mix DLGaaS for voice applications
      • Experience Portal interaction with Nuance Mix DLGaaS
        • Configure Nuance Mix DLGaaS to connect different Nuance geography servers
        • Out-of-the-box integration with Nuance Mix DLGaaS for voice applications
        • Default Avaya Experience Portal Nuance Mix VXML application interaction with Nuance Mix DLGaaS
        • Invoking the default VXML application as a sub-dialog
        • Termination of interactions with Nuance Mix DLGaaS
      • Nuance Mix DLGaaS with multiple speech recognition
      • Nuance Mix DLGaaS licensing requirements
      • Configuration for Nuance DLGaaS
      • Nuance Mix DLGaaS credentials
      • Nuance Mix DLGaaS with the Acquire and Release resource
      • Reporting in Nuance Mix DLGaaS
      • Limitations of Nuance Mix DLGaaS
      • Troubleshooting and recommendations for Nuance Mix DLGaaS
    • Voice Activity Detector (VAD)
    • REST API for key rotation
    • Speech application design guidelines
      • Best practices for speech application design
      • Design for user experience
      • Design for potential problems
        • Experience Portal event handlers
      • Design for application flow
      • Design for modularity
      • Design for application resources
      • CCXML and VoiceXML considerations
        • Keeping CCXML application sessions active until the MPP grace period expires
        • Restrictions for dialogs attached to CCXML conference calls
        • Speech recognition results and VoiceXML applications
        • Privacy feature support for VoiceXML applications
        • Server Name Indication
      • DTMF digits sending by a VoiceXML application
      • CCXML elements and attributes
        • CCXML hints
          • ConnectWhen
          • Sample method for sending a SIP INFO message
          • Sample method for passing AAI as UUI
      • VoiceXML elements and attributes
    • Call classification in speech applications
      • Call classification overview
      • Call classification analysis results
      • Call classification for inbound calls
      • Call classification for outbound calls
      • Call classification with the LaunchVXML method
    • Experience Portal event handlers
      • Adding application event handlers and prompts
      • Setting the default application event handlers
    • Avaya Voice Browser overview
      • Setting Avaya Voice Browser options
      • AVB-specific VoiceXML events
      • INET and cache Interface
      • Cache control mechanisms
      • ETag Directives
      • Component details of a request
      • Cache performance factors
    • Using a secure connection between the MPP and the application server
  • Speech servers in Avaya Experience Portal
    • Speech servers in Avaya Experience Portal
    • Mixed Protocols for configuring speech servers
    • ASR servers in Avaya Experience Portal
      • ASR servers in Avaya Experience Portal
      • ASR acquire and release resource control
        • ASR resource usage
        • ASR resource release examples
        • VXML limitations
        • Latencies with Speech Recognition
        • Speech vendor license considerations
      • Changing ASR servers
    • TTS servers in Avaya Experience Portal
      • TTS servers in Experience Portal
      • Viewing existing TTS servers
      • Adding TTS servers
      • Changing TTS servers
      • Deleting TTS servers
      • Adding a third-party TTS Server type
      • Custom RealSpeak TTS dictionaries
        • Adding custom dictionaries for Nuance Vocalizer
          • Associating a custom dictionary with an application through Experience Portal
          • Associating a custom dictionary with an application using the lexicon tag
        • Sample custom dictionary for Vocalizer
        • Phonetic expressions allowed in a custom dictionary
      • TTS tab on the Speech Servers page field descriptions
      • Add TTS Server page field descriptions
      • Change TTS Server page field descriptions
  • Application Server Manager
    • Application Server Manager in Avaya Experience Portal
    • Application Server page field descriptions
    • Starting Application server
    • Logging in to the Tomcat Manager web interface from Avaya Experience Portal
  • Managed Applications in Avaya Experience Portal
    • Overview
    • Acquire and maintain licenses
    • Add managed application to EPM
    • Role-based access
    • Multi-tenancy
    • Logging and Alarming
    • Reports related to managed applications
  • Intelligent Customer Routing (ICR) functionality in Avaya Experience Portal
    • Intelligent Customer Routing overview
    • Acquire and maintain licenses
    • Configure ICR in EPM
    • Role-based access
    • Multi-tenancy
    • Database Backup and Restore
    • Logging and Alarming
    • Reports related to ICR
  • Integrated Voice and Video Response
  • Avaya Experience Portal system events
    • Viewing Avaya Experience Portal system status
      • Summary tab on the System Monitor page field descriptions
      • <System name> Details tab on the System Monitor page field descriptions
    • Events and alarms
      • Events and alarms
      • Event and alarm categories
      • Event severities
      • Alarm severities
      • Alarm statuses
      • Resource thresholds for events and alarms
        • Setting the resource thresholds for events and alarms
      • Setting log data retention periods
      • Creating an event report
      • Creating an alarm report
      • Viewing alarms by alarm category
      • Changing the status of an alarm
      • Viewing the status changes made to an alarm
      • Alarm Manager page field descriptions
      • Alarm Report page field descriptions
      • Trace Viewer
      • MPP Traces tab on Trace Viewer page field descriptions
      • MPP Trace Report page field descriptions
      • EPM Traces tab on Trace Viewer page field descriptions
      • EPM Trace Report page field descriptions
      • Log Viewer page field descriptions
      • Log Report page field descriptions
      • <System name> Details tab on the System Monitor page field descriptions
      • Alarm/Log Options page field descriptions
      • Alarm History window field descriptions
    • Creating an Audit Log report
      • Audit Log Viewer page field descriptions
      • Audit Log Report page field descriptions
  • Reports
    • Configuring report data settings
    • Printing reports
    • Exporting reports
    • Report generation flow diagram
    • Application activity reports
      • Creating an Application Summary report
      • Creating an Application Detail report
    • Contact activity reports
      • Generating a Contact Detail report
      • Generating a Contact Summary report
      • Generating a Session Detail report
      • Generating a Session Summary report
      • Viewing application transcription data
      • Show/Hide the Extended Exit Info #3 to Info #10 filters/columns in reports
        • Showing the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
        • Hiding the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
    • Creating a Performance report
    • Advanced reporting in Experience Portal
    • Data Export report
      • Data Export reports
      • Creating a Data Export report
    • Generating Custom reports using third-party software
      • Generating Custom reports using third-party software
      • Custom application activity reports
      • Custom Contact Detail report
      • Mapping of call completion code with SIP error code
      • Custom Session Detail report
      • VPApplication table
      • Custom VPPerformance Reports
      • VPMpps table
      • VPSystems table
      • VPUCIDMap table
    • Generating Custom reports using Experience Portal Manager
      • Custom Reports using EPM
      • Generating a Custom report using EPM
      • Trending By report
    • Scheduled reports
      • Scheduled Reports
      • Scheduling a Report
    • SQL queries for the EPM reports
  • Certificates
    • Overview
    • Certificate authorities
    • Viewing certificates
    • Certificates page field descriptions
    • EP Signing Certificate
      • Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
        • Generating a new EP Signing Certificate
        • Uploading the EP Signing Certificate
      • Certificate Signing Request tab on the EP Signing Certificate tab of the Certificates page field descriptions
        • View Certificate Signing Request tab on the Certificates page field descriptions
        • Uploading a Signed Certificate
        • Upload Signed Certificate page field descriptions
        • (Save) Upload Signed Certificate page field descriptions
        • Generating a Certificate Signing Request
        • Generate Certificate Signing Request page field descriptions
    • Identity Certificates
      • EPM Identity Certificates tab on the Certificates page field descriptions
      • MPP Identity Certificates tab on the Certificates page field descriptions
      • Externally signed identity certificates
        • Pre-requisites for importing custom identity certificates
          • Removing the EP Signing Certificate
          • Uploading external CA certificates as a Platform type trusted certificate
      • Uploading Identity Certificates
        • Uploading a Primary EPM server identity certificate
        • Uploading an Auxiliary EPM server identity certificate
        • Uploading an MPP server identity certificate
        • Uploading a Single server identity certificate
        • Upload Identity Certificate page field descriptions
        • Save Identity Certificate page field descriptions
      • Custom Identity Certificate Expiration
        • Generating a self-signed identity certificate
        • Trusting the self-signed identity certificate for the Primary EPM server on the Auxiliary EPM and MPP servers
        • Trusting the self-signed identity certificate for the Auxiliary EPM server
        • Trusting the self-signed identity certificate for the MPP server
    • Trusted Certificates
      • Trusted Certificates tab on the Certificates page field descriptions
        • Upload Trusted Certificate page field descriptions
      • Installing trusted certificate for TLS authentication with Avaya Aura Session Manager
      • Installing trusted certificate for secure communications with Standalone Avaya WebLM
  • Security
    • Enabling password protection for Single User Mode on Avaya Enterprise Linux
    • Disabling MPP core files
    • Enabling legacy TLS protocols
    • Server Identity Validation
      • Best practices for Server Identity Validation
      • Basic troubleshooting for Server Identity Validation
      • Enabling Server Identity Validation
      • Disabling Server Identity Validation
      • Security Settings page field descriptions
        • View Security Settings page field descriptions
    • Server Name Indication
      • Best practices for Server Name Indication
      • Basic troubleshooting for Server Name Indication
    • Configuring AIDE
      • Advanced Intrusion Detection Environment
        • Using AIDE
        • Checklist for running AIDE
        • Avaya Experience Portal files or directories recommended to monitor
        • Avaya Experience Portal files or directories recommended to be excluded from monitoring
        • AIDE manual pages
        • Sample AIDE run
    • FIPS 140–2 mode
      • Enabling FIPS
      • Disabling FIPS
  • Enhanced Access Security Gateway
    • Enhanced Access Security Gateway (EASG)
      • Avaya Service Logins supported by EASG
      • Avaya Experience Portal product certificate
      • EASG Acceptance of Terms
      • EASG states
      • Enabling EASG
      • Disabling EASG
      • Displaying EASG status
      • EASG built-in utilities
      • EASG Challenge-Response Authentication
      • EASG site certificate management
        • Generating a site certificate
        • Installing the site certificate
        • Displaying the site certificate content
        • Deleting a site certificate
        • Generating a site certificate response
          • EASG Authentication field descriptions
  • Experience Portal Manager main menu customizations
    • EPM main menu customizations
    • EPM main menu configuration files
    • Checklist for adding a new menu group and menu items
      • Defining a new menu group and its items
      • Defining labels for the new menu group and its items
      • Setting user access permissions for the new menu group and its items
      • Defining labels for the features in the new menu group and its items
      • Defining a unique extensions directory
  • The Application Logging web service
    • The Application Logging web service for third-party speech applications
    • Best practices
    • Application Logging web service flow diagram
    • Configuring the Application Logging web service
    • Application Logging web service methods
    • logFailed method
    • reportBatch method for application logging
    • reportBatch method for call flow data
    • logApplicationEventAlarm method for application Logging / Alarming
    • Sample Application Logging web service WSDL file
  • The Application Interface web service
    • The Application Interface web service
    • Best practices
    • Application Interface web service flow diagram
    • Configuring the Application Interface web service
    • Application Interface web service methods
    • GetStatus method
    • GetStatusEx method
    • LaunchCCXML method
      • Returning the status of a LaunchCCXML request
      • CCXML session properties
    • LaunchEmail method
    • LaunchSMS method
    • LaunchHTML method
    • LaunchVXML method
      • Call classification with the LaunchVXML method
      • VoiceXML session properties
    • QueryResources method
    • SendCCXMLEvent method
    • SendEmail method
    • SendSMS method
    • Additional parameters in the LaunchEmail and SendEmail methods
    • Additional parameters in the LaunchSMS and SendSMS methods
    • Return Values
    • Sample Application Interface web service WSDL file
  • Managing external messages
    • External messages overview
    • Receiving an external message asynchronously
    • Receiving external message synchronously
    • Sending messages from a voice application
  • The Management Interface web service
    • Overview
      • Authentication and Authorization
      • Management web services WSDL
    • Best Practices
    • Management Interface web service flow diagram
    • Configuring Management Interface web service
    • Management Interface web service method objects
      • Field
      • Field array
      • Status
    • Management Interface web service methods
      • getZoneNames method
      • getZoneInfo method
      • getApplicationNames method
      • getApplicationInfo method
      • setApplicationInfo method
      • addApplicationInfo method
      • deleteApplicationInfo method
      • getAppConfigurableVars method
      • setAppConfigurableVars method
    • Exception codes
    • FileUpload Serverlet Interface
      • FileUpload method
    • Management Interface web service client
      • Management Interface web service client examples
  • Resources
    • Documentation
      • Finding documents on the Avaya Support website
      • Avaya Documentation Center navigation
    • Training
    • Viewing Avaya Mentor videos
    • Support
Home
Administering Avaya Experience Portal
Management Interface web service methods

Management Interface web service methods

Share this page

  • On LinkedIn
  • On X
  • On Email

PDF Export Options

  • This Topic
  • Entire Document
Last Updated : Jun 05, 2026 |
Avaya Experience Portal
Administering

The Management Interface web service includes the following methods:

  • getZoneNames method

  • getZoneInfo method

  • getApplicationNames method

  • getApplicationInfo method

  • setApplicationInfo method

  • addApplicationInfo method

  • deleteApplicationInfo method

  • getAppConfigurableVars method

  • setAppConfigurableVars method

Send Feedback

Topic navigation

Previous Topic

Status

Next Topic

getZoneNames method

In this article

STAY CONNECTED

Twitter Youtube Linkedin
Footer Icon
  • Sitemap
  • Terms of use
  • Privacy
  • Cookie Policy
  • Trademarks
  • Accessibility
© 2026 Avaya LLC