Outbound calling using the Application Interface web service |
Partially supported No call progress information is available, so an application may start before a call is answered |
Supported |
Supported |
Call conferencing |
Supported |
Supported |
Supported |
Call classification |
Supported |
Supported |
Supported |
Blind transfer |
Supported |
Supported |
Supported |
Supervised transfer (also called consultative transfer)
Note:
If a connection cannot be established, the Consultative Transfer feature in Experience Portal allows the application to regain control of the call.
|
Operates like a blind transfer
Note:
The only supported VoiceXML event for this transfer is error.connection.noroute.
|
Supported |
Supported |
Bridge transfer ) |
Partially supported No call status information, such as "line is busy", is available |
Supported |
Supported except for the VoiceXML <transfer> tag’s connecttimeout parameter, which is not supported |
DTMF detection
Note:
Experience Portal supports only out-band DTMF detection for H.323 and H.323 with SA8874 feature.
|
Supported |
Supported |
Supported
Note:
In case of SIP VoIP connection, the signaling group doesn’t support the out- band option. It supports the in-band and RTP-payload DTMF options.
|
Playing prompt files |
Supported |
Supported |
Supported |
Recording |
Supported |
Supported |
Supported |
Converse-on vectoring |
Supported |
Supported |
Not supported |
Encryption options |
|
|
|
Quality of Service |
Supported |
Supported |
Supported |
User to User Information (UUI) |
Not supported |
Not supported |
For an incoming call, UUI values are populated in the VoiceXML session variables for both UUI and Application to Application Information (AAI). For more information, see Universal Call Identifier (UCID) values included in UUI data. |
Universal Call Identifier (UCID) |
Supports the capability to receive UCID over H323 from Communication Manager.
Note:
This capability is available in Communication Manager 5.2. To enable this feature, you need to administer ucid-info on button 10 on the 7434ND stations used by Experience Portal.
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Supports the capability to receive UCID over H323 from Communication Manager.
Note:
This capability is available in Communication Manager 5.2. To enable this feature, you need to administer ucid-info on button 10 on the 7434ND stations used by Experience Portal.
|
Supports the capability to both send and receive UCID. For more information, see Universal Call Identifier (UCID) values included in UUI data. |
Switch failover |
An alternate gatekeeper address can be specified in the EPM, and an alternate gatekeeper address list can come from Communication Manager |
An alternate gatekeeper address can be specified in the EPM, and an alternate gatekeeper address list can come from Communication Manager |
No additional support is supplied by Experience Portal, but the Avaya Aura®Session Manager (AASM) has support for high availability including switch failover support. |
Merge (Refer with replaces) |
Not supported |
Not supported |
Supported |
