The EPM accesses the web services of the MPP to monitor and control the MPP. The Apache Web server implements the web services and ensures that communication between the EPM and the web services is secure. The MPP web services are:
Service name |
Description |
Call Data Handler (CDH) service |
The EPM uses the CDH service to transfer Application Detail Records (ADRs), Contact Detail Records (CDRs), and Session Detail Records (SDRs) from the MPP. The EPM stores the record data in the Experience Portal database and uses this information to generate the call and session reports. |
MPP Management Service (MMS) |
The EPM uses the MMS to send heartbeat requests, configuration changes, and commands. The MMS then forwards these requests to the System Manager for execution. |
Application Interface web service |
Also known as the Outcall web service , using this Web services the developers can:
Start a CCXML or VoiceXML application that has been added to Experience Portal. Send an event to a specific application session running on an MPP. Query the system for the total number of:
Used and unused outbound resources available Unused SIP outbound resources Unused H.323 outbound resources Send an SMS or Email message using Experience Portal resources. Start an SMS or Email application that has been added to Experience Portal. |
TransService |
This process uploads any transcription data to the Experience Portal database. |
