You can use the conversation repository feature of Avaya Experience Portal to store and share conversations in multichannel applications. A conversation is the data that a multi-turn application stores to remember its state across turns. This feature supports all media types such as HTML, Email, SMS, and Voice. It provides the option of storing conversation data at alternate locations.

Experience Portal provides the following options for storage of data:

• Local EPM

• Primary EPM

• Context Store

For more information about each location, see Data Storage Settings page field descriptions.