If Avaya Services is maintaining this system and you are an Avaya Services representative, log on to EPM by using the init EPM account that is created during the EPM software installation.
Otherwise, log on to EPM by using an account with the Administrator user role.
On the EPM navigation pane, click System Management > Software Upgrade.
Select the selection check box of the MPP server you want to upgrade.
Note:
If there is no selection check box next to an MPP, it can be because:
The user does not have the permission to upgrade an MPP.
There is no .iso image or .tar.gz patch file available in the $AVAYA_IA_HOME/download directory.
An MPP is already being upgraded.
The MPP version is not Experience Portal 6.0 or higher.
The MPP is on the same server as the primary EPM.
In the New Version field, select the required upgrade version.
Note:
Only those versions that have the .iso image or .tar.gz patch file available in the directory $AVAYA_IA_HOME/download (default = /opt/Avaya/InstallAgent/download) are available for selection.
In the Upgrade Commands group, click Upgrade and confirm your selection when prompted.
Experience Portal upgrades the MPP server. This process can take several minutes depending on how many servers there are in your system.
Note:
The selection boxes are greyed out and you cannot start another upgrade until the first one completes.
After a few minutes, click Refresh and verify that the:
Mode is Online.
State is Running.
Config is OK.
Check that the version number is correctly allocated to the MPP server by verifying the Current Version column.
