The ICR installer adds new pages and fields to the EPM. The user roles determine which pages and fields the user can see and what actions the user can perform.
ICR adds an additional application type during the installation. This application type is available in the EPM > System Configuration > Applications > Add Application page as an option in the Type field.
You must login to the EPM web interface on the primary EPM server to perform any ICR related administrative tasks.
Note:
For more information, see the ICR documentation library posted on the Avaya support site at http://support.avaya.com under the appropriate release in the Intelligent Customer Routing product category.
