Reestablishing the link between the EPM and an MPP

Last Updated : Jun 05, 2026 |

About this task

After you upgrade the Experience Portal software, use this procedure to reestablish the link between the MPP and the EPM by trusting the MPP's security certificate.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM navigation pane, click System Configuration > MPP Servers.
  3. Click the name of the MPP server.
  4. On the Change MPP Server page, go to the MPP Certificate section and select the Trust new certificate check box if that check box is visible.
  5. Click Save.
  6. On the EPM navigation pane, click System Management > MPP Manager.
  7. On the MPP Manager page, check the Mode column for this server and do the following if it displays Offline:
    1. Select the check box next to the name of the MPP.
    2. In the Mode Commands group, click Online.
    3. In a few seconds, click Refresh to verify that the Mode column now displays Online.
  8. Select the check box next to the name of the MPP.
  9. In the State Commands group, click Start and confirm your selection when prompted.
  10. In a few minutes, click Refresh to verify that the current State is Running.
  11. To ensure that the telephony ports were correctly allocated to the MPP server, do the following:
    1. On the EPM navigation pane, click Real-time Monitoring > Port Distribution.
    2. On the Port Distribution page, check the Current Allocation column to find the ports allocated to this MPP.
    3. Check the Mode and State columns to ensure that the assigned ports are ready to receive calls.