A session covers the time between the start of the inbound or outbound call and the completion of that call.
When the MPP initiates a call or is assigned a call, the Session Manager:
Starts a new session.
Assigns the session a unique ID.
Associates the call with the appropriate Call Control eXtensible Markup Language (CCXML) or Voice eXtensible Markup Language (VoiceXML) application.
Depending on the MPP settings, the administrator selects for the MPP, records all or some of the following data during the session:
Contact Detail Records (CDRs)
Application Detail Records (ADRs)
Session transcriptions
Performance trace information
The MPP Session Manager also coordinates all interactions between the MPP and:
