Adding an email processor

Last Updated : Jun 05, 2026 |

About this task

Add an email processor to manage the connections to one or more email servers and route the incoming messages to the configured applications. The email processor also provides the web service interface methods that the application interface web service uses to send email messages.

Procedure

  1. Log on to the EPM web interface.
  2. On the EPM menu, click Multi-Media configuration > Email > Email Processors.
  3. On the Email Processor tab, click Add.

    EPM displays the Add Email Processor page.

  4. In the Name field, click the name of the EPM server.
  5. In the Enable field, click one of the following options:
    • Yes

    • No

  6. In the Categories and Trace Levels group, click Custom.

    If you select Use Email Settings, EPM disables the trace level buttons.

  7. In the Email Processor field, to set the trace level of the email processor, click one of the following options:
    • Off

    • Fine

    • Finer

    • Finest

    The default trace level setting is Off.

  8. In the Email Browser field, to set the trace level of the email browser, click one of the following options:
    • Off

    • Fine

    • Finer

    • Finest

    The default trace level setting is Off.

  9. Click Save.