Offline

The MPP is unavailable to handle customer calls or test calls. It is not currently being polled, but its last known status is displayed on the MPP Manager page.

The MPP will not respond to state change commands issued through the EPM, but you can change the mode to Online or Test.

Online

The MPP is available to handle customer calls. It is being polled, and its updated status is displayed on the MPP Manager page.

The MPP will respond to state change commands issued through the EPM.

Test

The MPP is not available to handle customer calls but is available to handle test calls made using an H.323 connection that has at least one maintenance station defined.

If your site does not have any configured H.323 connections or defined maintenance stations, then an MPP in Test mode will not respond to any VoIP requests.

The MPP will respond to state change commands issued through the EPM.