<System name> Details tab on the System Monitor page field descriptions

Last Updated : Jun 05, 2026 |

Use this tab for a detailed view of the health and status of the EPM and each MPP in the Experience Portal system named in <System Name>. The information on this page refreshes automatically if you leave the browser window open.

Note:

If the EPM server needs to be restarted, Experience Portal displays the message "EPM needs to be restarted." in red text just above the system status table.

Column

Description

Zones filter icon

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon.

Zone

The zone where the EPM and the MPP servers are configured.

Server Name

The options are:

  • The name of the EPM server. Click this name to view the <EPM Name> Details page.

  • The name of an MPP running on the system. Click this name to view the <MPP name> Details page.

  • <EPM Name>/<MPP Name>, if an MPP resides on the same server as the EPM. Click this name to view the <MPP name> Details page.

Type

The options are:

  • EPM: The Experience Portal Manager

  • MPP: A Media Processing Platform

Tip:

To verify whether the associated server is a primary or auxiliary EPM server, hover the mouse over the EPM field.

Mode

The operational mode of the Media Server.

The options are:

  • Online: The Media Server is available.

  • Offline: The Media Server is unavailable and is not being polled by the EPM server.

  • Test: (MPP only) The Media Server is available to handle calls made to one of the defined H.323 maintenance stations.

Tip:

To view the date and time that this mode was first reached, hover the mouse over this column.

State

The operational state of the Media Server.

The options are:

  • Booting: The Media Server is in the process of restarting and is not yet ready to take new calls.

  • Degraded: The Media Server is running but it is not functioning at full capacity.

  • Error: The Media Server has encountered a severe problem and cannot recover.

  • Halted: The Media Server is no longer responding to heartbeats because it received a Halt command.

  • Halting: The Media Server is responding to heartbeats but is not taking new calls.

  • Need Configuration: An Email or SMS processor residing on the Media Server has not yet been configured.

  • Need Connections: No connections (SMPP or HTTP) have been configured or assigned to an Email/SMS processor residing on the Media Server.

  • Never Used: The Media Server has never successfully responded to a heartbeat request.

  • Not Installed: The Media Server is missing files required for heartbeat requests to occur.

  • Not Responding: The Media Server is not responding to heartbeat requests and it has not received a Restart or Halt command.

  • Partially Running: (EPM only) The Media Server is in the process of starting up, and not all individual components of the service, for example: Tomcat, SL, ActiveMQ, have come up yet.

  • Rebooting: The Media Server is responding to heartbeats but is not taking new calls.

  • Recovering: The Media Server has encountered a problem and is attempting to recover.

  • Restart Needed: This state is most often reached when the Media Server has encountered a problem that it cannot recover from and it requires a manual restart. However, it can also appear for an MPP when the EPM software has been upgraded and the MPP software has not. In that case, the state should update automatically when you upgrade the MPP software.

  • Running: The Media Server is responding to heartbeat requests and is accepting new calls.

  • Starting: The Media Server is responding to heartbeats but not taking new calls because it is transitioning from the Stopped state to the Running state.

  • Stopped: The Media Server is responding to heartbeats but is not taking new calls. The Media Server enters this state while it initializes after it restarts or when a Stop command is received.

  • Stopping: The Media Server is responding to heartbeats but is not taking new calls.

  • Unknown: The Media Server is in the Offline mode.

Tip:

To view the date and time that this state was first reached, hover the mouse over this column.

Active Command

This column is displayed if one or more Media Servers are currently in transition from their current state to a new user-requested state.

For each transitional Media Server, this column displays the requested, or final, state. For any other Media Servers in the system, this field displays None.

Config

The configuration state of the Auxiliary EPM/MPP.

The options are:

  • Need certificates: The Primary EPM certificate must be downloaded to the Auxiliary EPM/MPP by running the setup_vpms.php script on the Auxiliary EPM/MPP.

  • Need ports: The MPP has been configured and is waiting for ports to be assigned.

  • None: The MPP has never been configured.

  • OK: The Auxiliary EPM/MPP is currently operating using the last downloaded configuration.

  • Restart needed: The MPP must be restarted to enable the downloaded configuration.

  • Reboot needed: The MPP must be rebooted to enable the downloaded configuration.

  • Upgrade needed: The Auxiliary EPM must be upgraded to the same version of the software as on the Primary EPM.

  • Unknown: The MPP is either not responding or is in the Offline mode.

Call Capacity

This field displays:

  • Current: The number of calls that can be currently handled by the system.

  • Licensed: The number of licenses allocated to this system.

  • Maximum: The maximum number of simultaneous calls that the MPPs in this system can handle. This value is obtained by adding together the maximum number of calls set for each of the MPPs in the system.

    Note:

    This value can be larger than the number of licenses allocated to the system, but it should never be smaller. If it is smaller, then some of your licenses will never be used.

Active Calls

This field displays:

  • In: The number of active incoming calls in the system.

  • Out: The number of active outgoing calls in the system.

Clicking the number displayed under the Active Calls In column displays all the active incoming calls for the media servers.

Clicking the number displayed under the Active Calls Out column displays all the active outgoing calls for the media servers.

Calls Today

The number of calls handled during the current day.

Alarms

The alarm status indicators for the EPM, each MPP, and the overall Experience Portal system.

The options are:

  • Green: There are no active major or critical alarms

  • Yellow: There are one or more active minor alarms

  • Red: There are one or more active major or critical alarms

Tip:

You can click any red or yellow alarm indicator to view the Alarm report for that system.

Summary

The total number of calls based on Contact Summary and Active Calls.

On the Summary line, clicking the number displayed under the Active Calls In column displays all the active incoming calls for the media servers.

On the Summary line, clicking the number displayed under the Active Calls Out column displays all the active outgoing calls for the media servers.

Email, HTML and SMS processors section

Column

Description

Zone

The zone where the Email and SMS processors are configured.

The summary reports within a zone are:

  • Email Summary: Summary of the incoming and outgoing email messages in the last 24 hours.

  • SMS Summary: Summary of the incoming and outgoing SMS messages in the last 24 hours.

  • HTML Summary: Summary of the incoming HTML messages in the last 24 hours.

Server Name

The name of the EPM on which the Email, SMS and HTML processors are configured.

Type

The options are:

  • Email processor

  • HTML processor

  • SMS processor

State

The operational state of the email/SMS/HTML processors.

The options are:

  • Not Running: The server is either stopped or not started yet.

  • Starting: The server start request is initiated, and is in the process of initialization.

  • Running: The server is up and functional.

  • Stopping: The server shutdown is requested.

  • Need Configuration: The server does not find configuration.

  • Need Connections: The server has configuration but does not have any connections assigned or configured.

  • Degraded: The server has configuration and connections. However, some or all connections are not working.

  • Error: The server data returned has been deemed "stale" (no new data retrieved after a period of 3 minutes), or 2) unexpected return code retrieved from a poll to server.

  • Stopped: The server is stopped.

Usage (Today)

Displays the number of messages processed during the current day. The Summary row also shows the maximum number of messages allowed per day.

Messages (Last 24 hours)

The options are:

  • Incoming: The number of incoming messages processed in the last 24 hours.

  • Outgoing: The number of outgoing messages processed in the last 24 hours.

Note:

Clicking on the Last 24 hours text, lets the user to change the number of messages displayed for the following time frames:

  • Last hour

  • Last 3 hours

  • Last 6 hours

  • Last 12 hours

  • Last 24 hours

Timeline Graph

Displays a graph icon. Clicking this graph icon displays the number of messages processed in a graphical form.