Using the Test operational mode

Last Updated : Jun 05, 2026 |

The Test operational mode allows you to send a test call to one or more MPPs in the Experience Portal system.

Before you begin

Configure one or more H.323 connections to use the Test operational mode as described in Configuring Experience Portal to use the Test operational mode.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration or Operations user role.
  2. From the EPM main menu, select System Management > MPP Manager.
  3. On the MPP Manager page, use the selection check box in the MPP server table to select the MPPs you want to test.

    If you select multiple MPPs, keep in mind that the number of available test ports is equal to the number of defined maintenance numbers. If you put more MPPs into Test mode than you have defined maintenance numbers, some of the MPPs will not be assigned a port and therefore will not be tested.

  4. If any of the MPPs are running:
    1. In the State Commands group, click Stop and confirm your selection when prompted.
    2. After allowing the MPP to finish processing, click Refresh to ensure that the state is Stopped.
    3. Use the appropriate Selection check boxes to reselect the MPPs you want to test.
  5. In the Mode Commands group, click Test.
  6. Click Refresh to ensure the Mode is now Test.
  7. Use the appropriate Selection check boxes to reselect the MPPs you want to test.
  8. In the State Commands group, click Start or Restart and confirm your selection when prompted.

    Experience Portal assigns a Test mode port to each MPP as soon as it starts. If the number of MPPs currently in Test mode is:

    • Less than or equal to the number of defined maintenance stations, Experience Portal assigns one Test mode port to each MPP.

    • Greater than the number of defined maintenance stations, Experience Portal randomly assigns the associated Test mode ports to a subset of the selected MPPs. To determine which MPPs were selected, see Viewing telephony port distribution.

  9. Initiate a call using a unique maintenance station for each MPP you placed in Test mode.
  10. Verify the results of each call using the Experience Portal reports and MPP logs for additional information if needed.
  11. When you have finished testing:
    1. Use the appropriate Selection check boxes to reselect the MPPs you want to put into Online mode.
    2. In the State Commands group, click Stop and confirm your selection when prompted.
    3. After allowing the MPP to finish processing, click Refresh to ensure that the State is Stopped.
    4. Use the appropriate Selection check boxes to reselect the MPPs.
    5. In the Mode Commands group, click Online.
    6. Use the appropriate Selection check boxes to reselect the MPPs.
    7. In the State Commands group, click Start or Restart and confirm your selection when prompted.
    8. Click Refresh to ensure the Mode is now Online and the State is Running.