The getmpplogs.sh script packs system information files, logs, and transcriptions into one TAR file.
About this task
Note:
You can also pack the log files from the Diagnostics page in the Media Server Service Menu
Procedure
Log on to Linux on the Experience Portal MPP server.
If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.
Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.
Navigate to the MPP bin directory by entering the cd $AVAYA_MPP_HOME/bin command.
AVAYA_MPP_HOME is the environment variable pointing to the name of the MPP installation directory specified during the Avaya Experience Portal software installation.
Enter the getmpplogs.sh command with the desired options. You can select:
Option
Purpose
--web
To run a command from the MPP Service Menu.
--logs
To export system information and MPP logs, Apache logs, and system event logs.
The system information exported is:
hostname
system uptime
system CPU and memory information
network configuration
storage usage
/etc/hosts file
currently running processes
CPU activity information
RPM database information
MPP specific configuration
--transcriptions
To export system information and all the transcriptions and utterances.
--debugfiles
To export only the system information and all the latest core files from each MPP component with libraries and debug symbols.
--help
To display the above getmpplogs.sh commands.
Note:
This parameter cannot be combined with any other parameters.
Except for the --help option, you can specify any combination of parameters when you run the getmpplogs.sh script. The types of files that are packed in the TAR file depends on the combination of the command options that you use.
For example, to pack all transcriptions, system information, and debug files in a TAR file stored in the $AVAYA_MPP_HOME/bin directory, enter the getmpplogs.sh --web --transcriptions --debugfiles command.
Next Steps
If you need to restore the packed log files, use the restorempplogs.sh script.
