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Administering Avaya Experience Portal

Table of Contents

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Notices
Introduction
- Purpose
User management
System configuration
Organization level access
Zoning Topology
Email management
SMS management
HTML management
Configuring System Manager Single Sign-On
Server and database administration
SNMP agents and traps
Media Processing Platforms
Speech applications in Avaya Experience Portal
Speech servers in Avaya Experience Portal
- Speech servers in Avaya Experience Portal
- Mixed Protocols for configuring speech servers
- ASR servers in Avaya Experience Portal
- TTS servers in Avaya Experience Portal
Application Server Manager
Managed Applications in Avaya Experience Portal
Intelligent Customer Routing (ICR) functionality in Avaya Experience Portal
Integrated Voice and Video Response
Avaya Experience Portal system events
Reports
- Configuring report data settings
- Printing reports
- Exporting reports
- Report generation flow diagram
- Application activity reports
  - Creating an Application Summary report
  - Creating an Application Detail report
- Contact activity reports
- Creating a Performance report
- Advanced reporting in Experience Portal
- Data Export report
  - Data Export reports
  - Creating a Data Export report
- Generating Custom reports using third-party software
- Generating Custom reports using Experience Portal Manager
- Scheduled reports
  - Scheduled Reports
  - Scheduling a Report
- SQL queries for the EPM reports
Certificates
Security
Enhanced Access Security Gateway
- Enhanced Access Security Gateway (EASG)
Experience Portal Manager main menu customizations
The Application Logging web service
The Application Interface web service
Managing external messages
The Management Interface web service
Resources

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Administering Avaya Experience Portal

Report generation flow diagram

Report generation flow diagram

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Last Updated : Jun 05, 2026 |

Avaya Experience Portal

Administering

The following figure shows how the EPM generates reports.

Report generation flow diagram

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