Reconnecting an existing MPP server with the EPM server

Last Updated : Jun 05, 2026 |

In a dedicated server environment, if the IP address or hostname of the EPM server changes or if you reinstalled the EPM software, you need to reconnect all MPP servers with the EPM server.

Procedure

  1. Log on to Linux on the Experience Portal MPP server.

    • If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.

    • Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.

  2. Navigate to the $AVAYA_HOME/Support/VP-Tools directory.
  3. Associate this MPP server with the EPM server by entering the setup_vpms.php myhost command, where myhost is the server name or IP address where the EPM software is installed.
  4. Follow the on-screen prompts to install the certificate, restart Apache, and configure Network Time Protocol (NTP).

Next Steps

Reestablish the link between the MPP and the EPM by trusting the MPP's security certificate. For more information, see Reestablishing the link between the and an MPP.