Adding an email connection

Last Updated : Jun 05, 2026 |

Procedure

  1. Log on to the EPM web interface.
  2. On the EPM main menu, click Multi-Media configuration > Email > Email Connections.
  3. Click Add.

    EPM displays the Add Email Connection page.

  4. Optional In the Zone field, click the name of the zone.

    • The email process will use email connections that belong to the same zone as the email processor server.

  5. In the Organization field, click one or more organizations.
  6. In the Name field, enter a name for the connection.
  7. In the Enable field, select Yes or No.
  8. In the Registered Delivery field, click the type of delivery.
  9. In the Type field, select the type of connection:

    • Outgoing: Enter appropriate information in the Outgoing Mail section.

    • Incoming and Outgoing: Enter appropriate information in the Incoming Mail section.

  10. In the Outgoing Mail (SMTP) section, do the following:
    1. In the Server Address field, enter the address of the email server.
    2. In the Transport Protocol field, select the required transport protocol: TCP, TLS or STARTTLS.
    3. In the Port field, enter the destination port number for the email connection.
    4. In the Sender Email Address field, enter the email address of the sender.
    5. In the User Name field, enter the user name.
    6. In the Use Authentication field, click Yes.

      You can enter the password only if you select Yes.

    7. In the Password field, enter the password.
  11. In the Incoming Mail section, do the following:
    1. In the Protocol field, select the protocol: POP3 or IMAP.
    2. In the Server Address field, enter the address of the email server.
    3. In the Transport Protocol field, select the transport protocol: TCP, TLS, or STARTTLS.
    4. In the Port field, enter the port number to use for the email connection:

      • For POP3 , the default port number is 110.

      • For IMAP, the default port number is 143.

    5. In the User Name field, enter the user name.
    6. In the Use Authentication field, select Yes or No.
    7. If Yes, set the Authentication Type to Password or OAuth2.0.
    8. If Password, enter the password.
    9. If OAuth2.0, enter the following:

      1. In the Token URI field, enter the token URI.

      2. In the Client ID field, enter the client id.

      3. In the Scopes field, enter the scope.

      4. In the Client Secret field, enter the client secret.

    10. In the Folder to check for new message field, click one of the folders where you can check new messages: Inbox or Other.
    11. In the Expunge field, select Yes or No.
    12. If using IMAP:

      • In the Delete message after reading field, select Yes or No.

      • In the Move message after reading field, select Yes or No.

      • In the Mark message as read field, select Yes or No.

    13. In the Folder to move message into field, enter the name of the folder where you want to save the message.
  12. Click Save.