Verifying the backup server mount point

Last Updated : Jun 05, 2026 |

About this task

The Database Backup utility do_MntDrv script, used during the restore procedure, creates a shared directory at the mount point on the Experience Portal server and connects that shared directory with the Linux or Windows backup server.

Note:

You cannot connect to a Windows server unless you have Samba or other connection utility. For details, see the Red Hat Web site, http://www.redhat.com.

The do_MntDrv script is updated automatically with the backup server details configured in the System Backup>Backup Server EPM web page.

Important:

Before you can run this script, you must verify your system details. If the system details are not updated in the script, edit the details as described below.

Procedure

  1. Log on to Linux on the Experience Portal Primary EPM server.

    • If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.

    • Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.

  2. Navigate to the backup directory located in $AVAYA_HOME by entering the cd $AVAYA_HOME/Support/Database/DBbackup command.
  3. Open the do_MntDrv script in an ASCII text editor.

    This file contains a sample mount drive command.

    bash MntDrive pc ipAddress backupServerFolder backupUserName where

    • [type] is either linux or pc based on the type of back up server you are using. Sample command displays pc as type.

    • [host address] is the backup server name or IP address. Sample command displays ipAddress as host address.

    • shared_dir is the name of the shared directory on the backup server. For Linux, this must be the full path. For Windows, this must be the shared directory name. Sample command displays backupServerFolder as shared directory.

    • [Windows_user] is used only when the backup server is a Windows machine. Replace this parameter with the name of the Windows user that is authorized to access the database. The default is postgres. Sample command displays backupUserName as Windows user.

  4. Verify your backup server details.

    • If you configure the Linux system voiceportal-linux-backup as the backup server and set up /misc/dbbackup as the shared directory in the System Backup>Backup Server EPM web page, verify the do_MntDrv script is as follows:

      bash MntDrive linux voiceportal-linux-backup /misc/dbbackup

    • If you configure the Windows XP system voiceportal-xp-backup as the backup server and set up c:\temp\EP_dbbackup as the shared directory in the System Backup>Backup Server EPM web page, verify the do_MntDrv script is as follows:

      bash MntDrive pc voiceportal-xp-backup VP_dbbackup postgres

      For example: bash MntDrive pc <IP Address> VP_bu postgres.

  5. Save and close the file if do_MntDrv is updated.