The ICR installer adds new features to existing roles and an additional role to the EPM.
Experience Portal enables you to create custom roles which are based on existing roles and managed application roles. The user roles determine which pages the user can see and what actions the user can perform in EPM.
You can create new users and assign them ICR based roles as well as Experience Portal based roles.
Note:
For more information, see the ICR documentation library posted on the Avaya support site at http://support.avaya.com under the appropriate release in the Intelligent Customer Routing product category.
The EPM administrator role can access ICR features when ICR is installed on Experience Portal.
