ccxml

CCXML Interpreter

Controls all call handling behavior for each VoiceXML application that runs on the MPP. CCXML Interpreter also controls each request to obtain or release a telephony resource for a given VoiceXML application.

CdhService

Call Data Handler (CDH)

A web service that runs when the EPM is downloading Contact Detail Records (CDRs) and Session Detail Records (SDRs).

EventMgr

Event Manager

Collects events from other MPP processes and sends them to the network log web service on the EPM.

httpd

Apache Web Server

Enables the other web services running on the MPP.

The first Apache Web Server process started by the daemon runs as root. The root process starts nine other processes that run as the avayavp user in the avayavpgroup group.

MmsServer

MPP Management Service (MMS)

With a Web service interface, the EPM server sends commands to the MPP server. MMS runs only when the EPM is polling or sending commands to the MPP.

mppmaint

MPP Maintenance Utility

The cron process runs the MPP Maintenance Utility daily at 4 am to purge CDRs, SDRs, and transcriptions data based on the retention period specified in the EPM.

mppmon

MPP Monitor

Runs as root and monitors the httpd service, restarting them if necessary.

mppsysmgr

System Manager

Handles the majority of tasks required to manage the MPP.

For example, this process monitors system resources such as CPU usage, memory usage, and disk usage. If any of these values exceed the baseline set in the EPM, the System Manager issues an alarm message.

When instructed by the EPM, the System Manager starts or stops all MPP processes and distributes EPM configuration updates to all MPP processes as updates occur.

SessionManager

Session Manager

Runs as root and integrates and controls the interaction between the MPP and media resources, as well as between the speech application and the ASR, TTS, and telephony components.

TransService

Transcription Service

Uploads any transcription data to the Experience Portal database.

vxmlmgr

VoiceXML Manager

Works with the Session Manager to run multiple VoiceXML dialog sessions. VoiceXML Manager also interfaces with the CCXML, telephony, ASR, and TTS subsystems.

The VoiceXML Manager and the Session Manager communicates through messages. The Session Manager is responsible for interpreting these messages and routing the calls to the appropriate platform subsystems on behalf of the VoiceXML Manager.