Checking the operational state for one or more MPPs

Last Updated : Jun 05, 2026 |

Procedure

  1. Log on to the EPM web interface by using an account with the Administration or Operations user role.
  2. On the EPM navigation pane, click System Management > MPP Manager.
  3. On the MPP Manager page, see the State column for the MPPs whose state you want to check.

    The options are:

    • Booting: The Media Server is in the process of restarting and is not yet ready to take new calls.

    • Degraded: The Media Server is running but it is not functioning at full capacity.

    • Error: The Media Server has encountered a severe problem and cannot recover.

    • Halted: The Media Server is no longer responding to heartbeats because it received a Halt command.

    • Halting: The Media Server is responding to heartbeats but is not taking new calls.

    • Need Configuration: An Email or SMS processor residing on the Media Server has not yet been configured.

    • Need Connections: No connections (SMPP or HTTP) have been configured or assigned to an Email/SMS processor residing on the Media Server.

    • Never Used: The Media Server has never successfully responded to a heartbeat request.

    • Not Installed: The Media Server is missing files required for heartbeat requests to occur.

    • Not Responding: The Media Server is not responding to heartbeat requests and it has not received a Restart or Halt command.

    • Partially Running: (EPM only) The Media Server is in the process of starting up, and not all individual components of the service, for example: Tomcat, SL, ActiveMQ, have come up yet.

    • Rebooting: The Media Server is responding to heartbeats but is not taking new calls.

    • Recovering: The Media Server has encountered a problem and is attempting to recover.

    • Restart Needed: This state is most often reached when the Media Server has encountered a problem that it cannot recover from and it requires a manual restart. However, it can also appear for an MPP when the EPM software has been upgraded and the MPP software has not. In that case, the state should update automatically when you upgrade the MPP software.

    • Running: The Media Server is responding to heartbeat requests and is accepting new calls.

    • Starting: The Media Server is responding to heartbeats but not taking new calls because it is transitioning from the Stopped state to the Running state.

    • Stopped: The Media Server is responding to heartbeats but is not taking new calls. The Media Server enters this state while it initializes after it restarts or when a Stop command is received.

    • Stopping: The Media Server is responding to heartbeats but is not taking new calls.

    • Unknown: The Media Server is in the Offline mode.