Organization level roles

Last Updated : Jun 05, 2026 |

The pre-configured organization level roles in EPM restrict the access rights of organization level users. The users can access only that data which is specific to their organization.

Note:

Custom roles are not available for organization level users. For more information, see Roles page field descriptions.

The organization level roles are:

Organization level role

Description

Org Administration

User accounts with Org Administration access can perform all system-related functions that are specific to their organization.

Org Auditor

User accounts with Org Auditor access can view the audit log entries for the users in their organization.

Org Privacy Manager

User accounts with Org Privacy Manager role can update the following for their organization:

  • All the Transcription related configuration under Reporting Parameters group for an application.

  • Privacy Settings for traces.

Org Reporting

User accounts with Org Reporting role can generate standard reports, and add, edit, or delete the custom and scheduled reports for their organization.

Org User Manager

User accounts with Org User Manager access can do the following for their organization:

  • Add new users to their organization. They can change, delete, unlock, and reset the password for existing users in the organization.

  • Add, change, and delete custom organization roles.

  • Change the password longevity for the users in their organization.

  • Change the password longevity for their organization.

Org Web Services

User accounts with Org Web Services access can use Application Interface Web Service to launch any application that is configured on the Experience Portal system, and is assigned to their organization.

They can also use Application Logging Web Service to save application logging and call flow data information for any application that is assigned to their organization.