LaunchEmail method

Last Updated : Jun 05, 2026 |

Parameters

This method starts the specified email type application and if successful, returns the Experience Portal session ID for the new session.

Note:

The launched applications is responsible for sending the email message using the information passed to the application.

Important:

For more details on the return values, see Return values.

Parameter

Type

Description

to

String

Email address that is configured on the system and can be used by the application being launched.

from

String

Multiple values, using a comma (,) as a delimiter, that can be used by an application. For example: john@abc.com,sam@abc.com,bob@abc.com.

cc

String

Email CC. You can specify multiple values using a comma (,) as a delimiter. For example: john@abc.com,sam@abc.com,bob@abc.com. (Optional)

bcc

String

Email BCC. You can specify multiple values using a comma (,) as a delimiter. For example: john@abc.com,sam@abc.com,bob@abc.com. (Optional)

subject

String

The subject of the message. (Optional)

body

String

Body of the message. (Optional)

attachments

String

A list of attachment URLs, separated by a comma (,). (Optional)

headers

String

Contains name value in this format: name=value;name=value with a semicolon (;) as delimiter. Content-Type, Reply-To etc can be specified as headers. (optional)

applicationName

String

Name of the application to be launched. Contains zone information in the format zoneId:appName.

Important:

The applicationName must match the name that was specified when the application was added to Avaya Experience Portal through the EPM.

For an application that is assigned to a non-default zone, include the zone information using the format: ZoneId:applicationName

You can view all application names on the Applications page.

You can retrieve the zone Id information using the getZoneInfo method of the Management Interface web service.

appParameters

String

Parameters to be send to Orchestration Designer App. Contains name value in this format: name=value;name=; with ; as delimiter. (optional)

emailParameters

String

Parameters to be send to Orchestration Designer App. Contains name value in this format: name=value;name=; with ; as delimiter. See table below for parameters. (optional)

ucid

String

Unique customer ID. (Optional)

parentID

String

Caller’s session ID. (Optional)

requestTimeout

Integer

Time to wait for the request to finish. (In seconds)

Data returned

Parameter

Type

Description

sessionID_returned

String

If the request completes successfully, this return value contains the session ID string