Enhanced Access Security Gateway (EASG)

Last Updated : Jun 05, 2026 |

EASG provides a secure method for Avaya services personnel to access Avaya Experience Portal remotely and on-site. Access is under the control of the customer and can be enabled or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing support, management, and solution optimization. EASG is also required to enable remote proactive support tools such as Avaya Expert Systems® and Avaya Healthcheck.

The EASG authentication method is based on cryptographic signature verification of responses using the certificates that Avaya issues.

The following are the key points for EASG implementation:

  • The old ASG (Avaya Security Gateway) is obsolete. The ASG RPM (asgtools) is removed during the Avaya Experience Portal installation process.

  • The Avaya Service Account authentication file is no longer used to control access to services logins.

  • Avaya Services Logins supported in Avaya Experience Portal EASG are init, inads, craft, and sroot. EASG does not affect the permissions associated with Avaya Services Logins. For more information about Avaya Services Logins, see Avaya Services Logins supported by EASG.

    Note:

    The rasaccess account is disabled and not supported.