The Experience Portal solution offers a variety of reports which enable you to analyze call volumes, trends, and effectiveness of your VoiceXML and CCXML applications.
The major new features added to the existing reporting feature are:
With the custom reporting feature you can use any standard Experience Portal report as a base for generating a custom report. A custom report uses the filter settings defined in the selected base report. However, you can change the filter settings to create a different set of filters and configure the columns that you want to use for generating the report. You can also save this configuration for later reference.
Scheduled Reports
You can schedule the generation of the standard or the custom reports to occur on a periodic basis. You can receive the report output as an email attachment, or access it through the secure links in the email notification, RSS feeds or by logging into the Experience Portal Manager (EPM). You can optionally set Record Threshold restriction value when scheduling a report. Setting this restriction generates a notification only when the total record count reaches the specified minimum value.
Data Export reports
You can use the Data Export report to export the data from the Experience Portal reporting database, including the detailed call flow information stored on the MPP server. The call flow information includes the session transcription files containing user experience, performance data, and optionally the caller’s utterances stored in wave files.
