MPP Traces tab on Trace Viewer page field descriptions

Last Updated : Jun 05, 2026 |

Use this page to configure the filters and retrieve trace records for MPP traces.

This page contains the:

General section

Field

Description

Zone

Select the name of the zone from the drop-down box. You can filter the records based on the zone that you select.

Note:

The Zone drop-down box appears only when you create new zones. If you do not create any new zones, you do not see the drop-down box.

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon

Servers

Select the name of the MPP server for which you want to view the trace details.

For a single box system, the MPP name is displayed. If there are no MPPs configured, a message No MPPs configured is displayed.

Search Keywords

Enter text to search for in the trace records. You can specify multiple search keywords separated by commas.

The search is case insensitive and based on a substring match, not a whole string match. For example, Acknowledged matches acknowledged, ACKNOWLEDGED, and unacknowledged.

The search uses a logical OR when combining keywords. You can separate multiple entries with a comma, and use the tilde character (~) to indicate NOT.

For example, if you enter login, logoff, ~user=admin, the report displays any records that contain the string login or logoff for all users except those user accounts that start with the string admin.

If you enter login, logoff, ~ADMIN, the report displays any records that contain the string login or logoff but that do not contain the string admin anywhere within the record.

Components

Select the process components for which you want to view the trace details.

The options are:

  • Administration

  • Call Data Handler WS

  • CCXML Browser

  • Event Manager

  • Media Manager

  • MMS

  • Outcall WS

  • Session Manager

  • SIP

  • System Manager

  • Transcript WS

  • Voice Browser

The default is Administration.

For details about the components, see Event and alarm categories.

Trace Level

Select one or multiple levels on traces report.

The options are:

  • All Levels

  • FATAL

  • ERROR

  • WARN

  • INFO

  • FINE

  • FINER

  • FINEST

The default is All Levels.

Note:

You can select multiple trace levels by using Shift+Click to select a range of systems or Ctrl+Click to select individual systems.
Note:

The amount of data available for this report depends on the Retention Period setting in the Logs group on the Viewer Settings page.

For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week.

Select Trace File section

Note:

This section is available only if you select one of the following Components:

  • CCXML Browser

  • Media Manager

  • Session Manager

  • Voice Browser

The fields in this section vary with the component selection.

Select Trace File fields for Media Manager

Field

Description

EndPointMgr

Select this option to access the EndPointMgr.log file produced by the MediaManager process.

This log file contains the traces regarding media end point management (RTP) and end point control messages exchanged between the MediaManager process and the SessionManager.

Media Manager

Select this option to access the MediaManager.log file produced by the MediaManager process.

This log file contains the log traces associated with basic management of the MediaManager process including the start up, configuration, and shutdown messages.

VideoMgr

Select this option to access the VideoMgr.log file produced by the MediaManager process.

This log file contains the traces regarding video rendering and video control messages exchanged between the MediaManager process and the SessionManager.

Session Slot

Select the session slot number. The session slot number is used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the MPP. The session slots are numeric values in the range 1 to 9,999.

Select Trace File fields for Session Manager

Field

Description

Session Manager

Select this option to access the log files produced by the Session Manager. The session manager contains the following log files:

  • SessionManager.log– Contains data related to events that are not specifically associated with a single session

  • SessionSlot-###.log– Where ### represents a unique log identifier. Contains data related to Session Manager operations for individual sessions.

Tip:

You can use ### to find related CCXML interpreter and Avaya Voice Browser logs.

Note:

The Session Manager component can be parsed with Categories. If you select All Categories, the system displays the records for all existing categories.

Session Slot

Select the session slot number. The session slot number is used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the MPP. The session slots are numeric values in the range 1 to 9,999.

Select Trace File fields for SIP

Field

Description

Session ID

Select this option to enter the unique identifier for the SIP call sessions.

Contact ID

Select this option to enter the unique identifier for a single call.

SIP Call-ID

From Tag

Select this option to specify values so that the system displays messages that have the matching values in both the SIP Call-ID header and the tag parameter of the From header.

Select Trace File fields for CCXML Browser and Voice Browser

Field

Description

GlobalProcess

Select the global process ID from the drop down box. The global process ID is a numeric value in the range 0 to 9.

Session Slot

Select the session slot number. The session slot number is used by Avaya Experience Portal to uniquely identify the session. This slot number is included in the name of the associated logs on the MPP. The session slots are numeric values in the range 1 to 9,999.

Date and Time section

Button

Description

Predefined Values

The options are:

  • All Dates and Times

  • Today

  • Yesterday

Last

Limits the report to a given number of days or hours.

Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99.

The number of days is calculated from midnight to 11:59 p.m.

For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.

Between

Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time.

If you want a different range of dates:

  • In the beginning of the Start Date/Time field, enter the start date using the format mmm-dd-yyyy or click the calendar icon to select the date from a pop-up calendar. After the start date, enter the start time using a 24-hour format and the same timezone as the EPM. For example, you could enter Mar-03-2007 16:26:10.

    The default for this field is one week prior to the current date at time 00:00:00.

  • In the beginning of the End Date/Time field, enter the end date using the format mmm-dd-yyyy or click the calendar icon to select the date from a pop-up calendar. After the end date, enter the end time using a 24-hour format and the same timezone as the EPM. For example, you could enter Mar–10–2007 16:26:10.

    The default for this field is the day prior to the current date at time 23:59:59.