Software Upgrade overview

Last Updated : Jun 05, 2026 |

The Software Upgrade page in Experience Portal allows you to upgrade the software version of the MPPs running on your Experience Portal system. The Software Upgrade page lists only those software versions which have the .iso image set in the $AVAYA_IA_HOME/download directory. Before you start the upgrade process from the Software Upgrade page in EP, make sure you:

  • Run the /opt/Avaya/InstallAgent/bin/DownloadPK.bash <EPM_Hostname, or EPM IP address> command on the MPPs to authorize the software upgrades through EPM. For more information see the Authorizing the EPM to upgrade the MPP section in the Implementing Avaya Experience Portal on multiple servers guide.

  • Copy the .iso image or the tar.gz patch file of the updated software versions in the $AVAYA_IA_HOME/download directory.

  • Have a corresponding .sig for every .iso image or the tar.gz patch file.

  • Run the chmod +644 $AVAYA_IA_HOME/download/* command to set all the files in the $AVAYA_IA_HOME/download directory to be world readable.

Note:

Delete files from the $AVAYA_IA_HOME/download directory when they are not required.