When to use recorded announcements

Last Updated : Sep 08, 2012 |

The most common applications for recorded announcement include when:

  • Direct Inward Dialed (DID) calls cannot be completed as dialed.

  • Incoming private-network access calls cannot be completed as dialed.

  • Calls enter a split or skill (first announcement).

  • Direct Department Calling, Uniform Call Distribution, or Direct-Agent calls have been in queue for an assigned interval.

  • ACD and Call Vectoring calls have been in queue for an assigned interval.

  • A call destination is a recorded-announcement extension.

  • A call routes to a vector that contains an announcement step.

  • An announcement extension is specified as a coverage point.

  • An announcement is the incoming destination of a trunk group.

  • A VDN of Origin Announcement (VOA) occurs.

  • A Security violation notification occurs.

  • The Hospitality Automatic Wakeup feature is in use.