Ensure that the field option in the following fields is y for users of this feature:
Remote Logout of Agent on the Class of Restriction screen.
Console Permissions on the Class of Service screen.
You must also ensure that feature user and the agent are in the same tenant partition.
Procedure
At the command prompt, type change feature-access-codes. Press Enter.
In the Remote Logout of Agent Access Code field on the Feature Access Code (FAC) screen, assign an FAC of up to four digits that the user must type to activate this feature. You can use the asterisk (*) or pound (#) sign as the first digit.
