Proactive Contact non-predictive calls

Last Updated : Jun 07, 2013 |

Procedure

  1. At the command prompt, type change system-parameters features and press Enter.
  2. In the Reporting for PC Non-Predictive Calls field on the Feature-Related System Parameters screen, select y.
  3. In the associated PC Non-Predictive Reports Skill field, assign a skill number from 1 to 8000.
  4. Press Enter to save the changes.