Call Vectoring

Last Updated : May 30, 2013 |

Administer Call Vectoring on the following screens.

Note:

Do not change a vector while the vector is processing calls because calls already in the vector might experience problems. Instead, add a new vector and change the VDN to point to the new vector.

Screen title

Field title

System-Parameter Customer-Options

  • Vectoring (Basic)

  • Vectoring (G3V4 Enhanced)

  • Vectoring (G3V4 Advanced Routing)

  • Vectoring (ANI/II-Digits Routing)

  • Vectoring (Attendant Vectoring)

  • Vectoring (Holiday Vectoring)

  • Vectoring (Variables)

  • Vectoring (3.0 Enhanced)

Feature-Related System Parameters

  • Vector Disconnect Timer

  • Music/Tone on Hold

  • Port

  • Music (or Silence) on Transferred Trunk Calls

Vector Directory Number

Complete all fields.

Announcements/Audio Sources

Complete all fields for each extension that provides a vectoring announcement.

Hunt Group

  • ACD

  • Vector

Call Vector

Complete the screen for each vector.

Holiday Table

Complete all fields.

Vector Routing Table

Complete all fields.

Fields that do not allow VDN extensions

You cannot enter a VDN extension in the fields listed in the following table.

Screen title

Field title

Announcements/Audio Sources

Extension Number

Call Coverage Answer Group

Group Member Assignments

Call Coverage Paths

Coverage Point Assignments, other than the last coverage point in a coverage path

Console Parameters

Centralize Attendant Service (CAS) Back-up Extension

Feature-Related System Parameters

  • Automatic Circuit Assurance (ACA) Long Holding Time Originating Extension

  • ACA Short Holding Time Originating Extension

  • Extensions With System wide Retrieval Permission

  • Controlled Outward Restriction Intercept Treatment

  • Controlled Termination Restriction (Do Not Disturb)

  • Controlled Station-to-Station Restriction

Hospitality

  • Extension of Property Management System (PMS) Log Printer

  • Extension of Journal/Schedule Printer

  • Extension of PMS

  • Extension to Receive Failed Wakeup LWC Messages

Hunt Group and Agent LoginID with EAS

  • Supervisor Extension

  • Member Extensions

Intercom Group

Member Extensions

Listed Directory Numbers

LDN Extensions

Loudspeaker Paging and Code Calling Access

Extension Numbers Assigned to Codes

Pickup Groups

Member Extensions

Remote Access

Remote Access Extension

Station Forms

Hunt to Station

Terminating Extension Group

Member Extensions

Fields that allow VDN extensions

Screen title

Field title

Call Coverage Paths

Allow it as the last coverage point only in coverage path

Hunt Group

Night Destination

Listed Directory Numbers

Night Destination

Trunk Groups

  • Night Destination

  • Incoming Destination

You cannot enter a VDN extension as auxiliary data for the following buttons:

  • Bridged Appearance (brdg-app)

  • Data Call Setup (data-ext)

You can enter a VDN extension as auxiliary data for the following buttons:

  • Remote Message Waiting Indicator (aut-msg-wt)

  • Facility Busy Indication (busy-ind)

  • Manual Message Waiting (man-msg-wt)

  • Manual Signaling (signal)