Reason Codes

Last Updated : Apr 08, 2015 |

You can administer Reason Codes on the following screens if the field option in the ACD, Expert Agent Selection (EAS), and Reason Codes fields on the System-Parameters Customer-Options screen is y.

Screen title

Field title

Attendant Console

RC

Agent LoginID

  • Aux Work Reason Code Type

  • Logout Reason Code Type

Feature-Related System Parameters

  • Expert Agent Selection (EAS) Enabled

  • Aux Work Reason Code Type

  • Logout Reason Code Type

  • Two-Digit Aux Work Reason Codes

  • Redirection on No Answer Aux Work Reason Code

  • Redirection on OPTIM Failure and Unreachable Aux Work Reason Code

  • IP Failure Aux Work Reason Code

  • Maximum Agent Occupancy Aux Work Reason Code

  • ACW Forced Logout Reason Code

  • Clock Time Forced Logout Reason Code

  • Forced Agent Logout by Location Reason Code

  • Forced Agent Logout by Skill Reason Code

  • Forced Agent Aux Work by Location Reason Code

  • Forced Agent Aux Work by Skill Reason Code

  • Forced Agent Logout for Unreachable Reason Code

Language Translations

English: ENTER REASON CODE

Reason Code Names

  • Aux Work

  • Logout

  • Interruptible

Station

RC for the aux-work feature button