Administer Add/Remove Skills on the following screens.
Screen title |
Field title |
Class of Restriction (COR) |
Add/Remove Agent Skills on page 1 of the screen. |
Class of Service |
Console Permissions on page 1 of the screen. You must administer this field so that supervisors can change third-party skill. |
Feature Access Code (FAC) |
Add Agent Skill Access Code and Remove Agent Skill Access Code on page 6 of the screen under the Miscellaneous header. The fields do not apply to the 96X1 SIP agent deskphones. |
Hunt Group |
COR on page 1 of the screen and Skill on page 2 of the screen. |
Language Translations |
On page 5 of the screen under Miscellaneous features. Provide translations for the following fields:
Add Skill: Enter number, then # sign Remove Skill: Enter number, then # sign Enter skill level, then # sign Enter Agent LoginID |
